ALL SET!

Your booking is now confirmed. You will receive an email and text message with your appointment details and instructions on managing your appointment via our client portal. Please note that an arrival window is shown in your booking confirmation. Cleaners will arrive within the arrival window.

You can manage your payment info, appointments and more with our Client Portal. Click here to go to our Client Portal.

What's Next

We Clean

Our team will text you when they are on their way and when the cleaning is completed. We rigorously clean your home based on the selected service. Our cleaners always uphold the best quality.

Give Feedback

After your cleaning, you will receive an email where you can submit a review in just one click.

If there were any problems with you service, let us know and we will make it right.

Rinse & Repeat

Schedule recurring cleans to keep your place always healthy, clean, and fresh.

All recurring cleanings come with discounts up to 25% off.

Additional Cleaning Time Policy

At Nelson Maid, our mission is to provide top-quality cleaning services that exceed your expectations. To enhance transparency and ensure a smooth experience, we have updated our policy regarding additional cleaning time.

Hourly Rate for Extra Time: If your cleaning service requires more time than the estimated hours listed, any additional cleaning hours will be billed at an hourly rate of $50.
Consultation Before Extra Time: Our cleaners will discuss cleaning options with you before adding any additional time to your service. We will not proceed with extra cleaning time unless you give your consent.
Estimate-Based Pricing: The price you receive at booking is based on the estimated cleaning time for a home in standard condition. Homes that need additional care may take more time.
Payment Processing: We do not accept cash for any services. Our cleaners can only accept cash tips. Your card will be charged for the full amount, including any additional time, once the cleaning is complete.
Recommendation for Deep Cleaning: If it has been more than 90 days since your home was last cleaned, we recommend upgrading to a Deep Clean for the best results.

These terms are designed to ensure clarity and fairness, allowing us to maintain high service standards and keep your home sparkling clean.

Thank you for choosing Nelson Maid for your cleaning needs.

You can always contact us via email at contact@nelsontotal.com

Need To Reschedule?

We understand that schedules may change. Rescheduling your clean is simple and easy. All you need to do is go to our client portal HERE. We ask that you give us at least 24 hours notice if you need to reschedule. Cancellations made within 24 hours of the appointment will result in up to a 50% cancellation charge.