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Nelson Maid FAQ

  • This is my first maid service, how do I start?
    If you've never experienced the joy of maid service, get ready for a treat! We've streamlined the process for you. Booking an appointment takes just 60 seconds. Got questions? We're here to help—call us for a free consultation. For those leaning towards a detailed cleaning initially, you can later transition to routine cleaning at your preferred frequency. Biweekly service tops our popularity charts. Housecleaning is no easy feat, especially the first time. Our initial deep cleaning works hard to bring your home up to our sparkling-clean standard. Subsequent visits require less time to maintain that fresh cleanliness. Opting for a first-time regular cleaning? It's less time-intensive than a detailed cleaning but packs more punch than a recurring regular cleaning. Regardless of where we start, rest assured—we don't mess around when it comes to clean!
  • Can I trust the cleaners in my home?
    Yes, you can absolutely trust the cleaners from Nelson Maid in your home. We understand the importance of safety and security when it comes to inviting professionals into your living space. That's why we carefully vet and screen all of our cleaning staff. Each member of our team undergoes a thorough background check, reference verification, and extensive training before they are allowed to enter our clients' homes. Additionally, we are a licensed and insured cleaning service, providing an extra layer of protection and peace of mind for our clients. Our team is committed to maintaining the highest standards of professionalism, integrity, and respect for your privacy and property. You can trust us to provide reliable, top-quality cleaning services with a focus on security and trustworthiness.
  • Are your cleaning products and methods safe for pets?
    A: Yes, at Nelson Total Services, our cleaning products and methods are completely safe for pets. We understand that pets are an important part of your family, which is why we prioritize using pet-friendly, non-toxic cleaning solutions. Our team is trained to ensure that your pets are not exposed to any harmful chemicals during the cleaning process. We take the health and well-being of your furry friends seriously, and you can trust that our cleaning services will not pose any risk to them.
  • Do I have to make a commitment?
    There are no contracts or commitments for our services. Our recurring services are always able to be modified or cancelled.
  • How do I know you will provide a high quality clean?
    At Nelson Maid, we are committed to providing the highest quality cleaning services to our customers. Our professional team is extensively trained and equipped with the latest tools and techniques to ensure thorough and efficient cleaning. We also use environmentally-friendly cleaning products, putting the health and safety of our customers first. Additionally, we offer a satisfaction guarantee, ensuring that if you are not completely happy with the cleanliness of your space, we will re-clean it at no additional cost. Our track record of satisfied customers and positive reviews speaks to the quality of service we consistently provide.
  • What is your cancellation policy?
    At Nelson Total Service, we understand that plans can change unexpectedly. We ask that you provide us with at least 24 hours' notice if you need to cancel or reschedule your cleaning appointment. This allows us to adjust our schedule accordingly and provide our services to other clients in need. If you cancel within 24 hours of your appointment or if our team arrives at your location and is unable to access the property, a cancellation fee may apply. We strive to be flexible and accommodating to our clients' needs, so please don't hesitate to reach out to discuss any unforeseen circumstances that may affect your appointment. We appreciate your understanding and cooperation in helping us provide the best service possible.
  • How many cleaners will service my home?
    At Nelson Maid, the number of cleaners assigned to your home will depend on the size of the property and the scope of the cleaning needed. For standard cleaning services, we typically assign a team of 1-3 cleaners to ensure efficient and thorough service. However, for larger properties or deep cleaning projects, we may allocate additional cleaners to meet the specific requirements. Rest assured that all our cleaners are trained, experienced, and dedicated to delivering exceptional results, regardless of the size of the task at hand. Our priority is to provide a customized cleaning solution that meets your needs and exceeds your expectations, so you can trust that your home will be in good hands with Nelson Maid.
  • Do you provide your own cleaning supplies and equipment?
    Yes, at Nelson Maid, we provide our own high-quality cleaning supplies and equipment for all of our cleaning services. Our cleaning professionals are equipped with top-of-the-line products and tools to ensure that your space is thoroughly cleaned to the highest standards. We carefully select eco-friendly and effective cleaning solutions to ensure the health and safety of our clients and their environments. Additionally, our team is trained on the proper use of all the equipment to maximize efficiency and deliver exceptional results. Our commitment to using our own supplies and equipment reflects our dedication to providing a seamless and convenient experience for our clients, allowing them to enjoy a clean and rejuvenated space without having to worry about sourcing or maintaining cleaning materials.
  • Can I give specific instructions to the cleaners and ask for special requests?
    Yes, absolutely! At Nelson Maid, we understand that every home or office has its own unique cleaning needs. You can provide specific instructions to our cleaners and make special requests by communicating with our customer service team either during the booking process or by contacting us directly. Whether you have specific preferences for the cleaning products used, certain areas of your space that require extra attention, or any other special requests, our dedicated team is ready to accommodate your needs. We strive to provide personalized and tailored cleaning services to ensure that you are completely satisfied with the results. Please feel free to reach out to us and let us know how we can best meet your needs.
  • Is my credit card information secure with Nelson Maid?
    A: Yes, at Nelson Maid, we take the security of our clients' payment information very seriously. We use industry-standard encryption technology to ensure that your credit card information is securely transmitted and stored. Our website and payment processing system are also PCI-compliant, meaning that they meet the strict security standards set forth by the Payment Card Industry Data Security Standard. Additionally, we do not store your credit card information on our servers after the transaction is completed. Rest assured that your financial data is safe and secure when doing business with Nelson Maid.
  • How long will the cleaning take?
    At Nelson Maid, the duration of the cleaning process will depend on various factors including the size of the area to be cleaned, the specific services requested, and the level of cleanliness required. For standard residential cleaning, our experienced team can typically complete the job in 1-3 hours. However, for larger commercial spaces or specialized cleaning services such as deep cleaning or post-construction cleaning, the duration may be longer. We prioritize efficiency without compromising the quality of our work, striving to complete the cleaning process within a reasonable timeframe. Our dedicated team members are committed to delivering thorough and meticulous cleaning services in a timely manner, ensuring minimal disruption to your daily routine or business operations. If you have specific time constraints or scheduling preferences, please feel free to discuss them with our customer service team when booking your cleaning appointment.
  • Do you clean on weekends?
    Yes, at Nelson Maid, we understand that our clients have busy schedules and may not always be available during the week to accommodate cleaning services. That's why we offer cleaning services on weekends as well. Our team is dedicated to providing flexible and convenient scheduling options to ensure that your cleaning needs are met at a time that works best for you. Whether you need a one-time deep cleaning or regular maintenance, our weekend availability allows us to accommodate your specific needs and provide the highest level of service and satisfaction.
  • Are your cleaners background checked and insured?
    Yes, at Nelson Total Services, we prioritize the safety and security of our clients and their properties. All of our cleaners undergo a thorough background check before being hired, ensuring that they have a clean record and can be trusted to work in your home or office. Additionally, our cleaners are fully insured, providing you with peace of mind in the rare event of any accidental damage or injury. Our commitment to safety and professionalism sets us apart, and we strive to provide the highest quality cleaning service with the utmost care and reliability.
  • What will it cost me?
    Our pricing is based on the number of rooms in the home on top of a base rate. You can see our pricing by clicking using the booking buttons anywhere on the site.
  • What are your phone hours?
    Our phone hours at Nelson Maid are Monday through Sunday 24 hours a day. Our dedicated customer service team is available to assist you with scheduling services, answering any questions you may have about our cleaning services, providing estimates, and addressing any concerns or issues you may have. You can also reach us through email or our website contact form, and we will get back to you as soon as possible. We strive to provide excellent customer service and are committed to meeting the needs of our clients.
  • Should I be home when you clean?
    For a first-time cleaning, we recommend that you meet the cleaning specialists at your home so you can show them around and watch the quality of their work. However, if you cannot be present, that is fine too. Most of our regular clients prefer to give us a key or keycode so we can clean when they are away. All keys and codes are secured when not in use. If you wish to hide a key on your premises, please tell us during the booking process so we can notify the team prior to their arrival.
  • Do you require contracts for your cleaning services?
    No, Nelson Total Service does not require long-term contracts for our cleaning services. We believe in providing our clients with the flexibility to choose the services that best fit their needs without being tied down to a contract. Whether you need a one-time deep cleaning, recurring services, or specialized cleaning for a specific event, we are happy to accommodate your needs without the commitment of a contract. Our priority is to provide high-quality, reliable, and professional cleaning services while offering our clients the freedom to choose what works best for them.
  • Is Nelson Maid insured?
    Yes, Nelson Maid is fully insured. We understand the importance of providing peace of mind to our clients, which is why we carry comprehensive insurance coverage. This means that in the event of any accidents, damages, or unforeseen incidents during our cleaning services, both our clients and our staff are fully protected. Additionally, our insurance coverage extends to all the services we offer, including residential and commercial cleaning, janitorial services, and post-construction cleaning. We prioritize the safety and security of our clients and our employees, and our insurance policy reflects this commitment. You can rest assured that when you choose Nelson Maid, you are choosing a fully insured cleaning service that values your protection and satisfaction.
  • How do I pay for my clean with Nelson Maid?
    A: At Nelson Maid, we offer convenient and flexible payment options for our cleaning services. You can pay for your clean using major credit cards, such as Visa, MasterCard, and American Express. Additionally, we provide the option to set up recurring payments for regularly scheduled cleanings, making it easy to ensure your home or office stays consistently clean without having to worry about payment each time. Our goal is to make the payment process as seamless and stress-free as possible, allowing you to focus on enjoying your clean space rather than worrying about the administrative details.
  • Do you offer any discounts or promotions?
    Yes, at Nelson Maid, we understand the importance of providing value to our customers. We frequently offer various discounts and promotions to make our services more accessible. These can range from seasonal promotions to referral discounts, so we encourage you to check our website or social media pages regularly for the latest offers. Additionally, we also offer discounted rates for recurring cleaning services to show our appreciation to loyal customers. Our goal is to not only provide top-quality cleaning services but also to ensure that our customers feel that they are getting the best value for their investment in a clean and healthy environment.
  • What happens to my credit card information when I book?
    Your privacy and security are paramount to us at Nelson Maid. When you book our services, your credit card information is handled with the utmost care and protection. We utilize industry-standard encryption and security protocols to ensure the confidentiality and safety of your sensitive data. Rest assured, we do not store your credit card information. Our secure payment processing system is designed to prioritize your privacy. If you have any specific concerns or questions about our payment process, feel free to reach out to us. Your trust is important to us, and we are committed to maintaining the highest standards of security for your peace of mind.
  • Are you insured and bonded?
    Yes, Nelson Maid is fully insured and bonded for the protection of our clients and our employees. This means that in the unlikely event of damage to your property or injuries to our staff while working on your premises, you can have peace of mind knowing that everything is covered. Our commitment to safety and professionalism is reflected in our insurance and bonding, ensuring that we can provide our clients with high-quality cleaning services without any additional worries.
  • Can I customize the cleaning service to fit my needs?
    A: Yes, at Nelson Total Services, we understand that every home or business has unique cleaning needs. That's why we offer customizable cleaning services to fit your specific requirements. Whether you need a one-time deep clean, regular maintenance cleaning, or specialized cleaning for a specific area, we can tailor our services to meet your needs. Our team will work with you to create a cleaning plan that addresses your priorities, preferred cleaning schedule, and any specific areas of focus. We are committed to providing personalized and flexible cleaning solutions to ensure that your space is clean, comfortable, and meets your standards. Contact us today to discuss your customized cleaning service needs!
  • Do you service my area?
    We are happy to service the greater Dallas area including the surrounding cities. Areas far outside of Dallas may require an additional charge for travel.
  • How do I book my first appointment?
    Booking your first appointment with Nelson Maid is quick and easy. Follow these simple steps to schedule your professional cleaning service: Online Booking: Click on the "Book Now" button. Select the services you need and provide essential details about your home. Phone Booking: Call our customer service line at (888) 316-7978. Speak with our friendly representatives who will guide you through the booking process. Personalized Consultation: If you have specific requests or questions, our team is ready to provide a personalized consultation. Book Today and Experience the Nelson Maid Difference! Whether you choose to book online or speak with our representatives, we're here to make the process seamless. Take the first step toward a cleaner home by scheduling your appointment with Nelson Maid today!
  • What payment methods are accepted?
    Nelson Maid accepts various payment methods for the convenience of our clients. We currently accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We strive to make the payment process as seamless as possible for our clients, so they can focus on enjoying their clean and organized space.
  • What services do you offer?
    At Nelson Maid, we offer a wide range of cleaning services to meet your needs. Our residential cleaning services include deep cleaning, regular maintenance cleaning, move-in/move-out cleaning, and post-construction cleaning. For commercial clients, we provide office cleaning, retail space cleaning, restaurant cleaning, and janitorial services. Our team is also trained to handle specialized tasks. Whether you need a one-time cleaning or a recurring service, we are committed to providing thorough and reliable cleaning solutions to make your space shine.
  • What is your cancellation policy?
    At Nelson Maid, we understand that plans can change, and we strive to accommodate our clients to the best of our ability. If you need to cancel or reschedule your cleaning service, we ask that you provide us with at least 24 hours' notice. This allows us to adjust our schedule and assign our team members to other clients in need of our services. If a cancellation is made with less than 24 hours' notice, a cancellation fee may be applied. We sincerely appreciate your understanding and cooperation in this matter as it helps us maintain the efficiency and quality of our services for all our clients. If you have any concerns or need to discuss a cancellation, please don't hesitate to reach out to our customer service team, and we will do our best to assist you.
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