top of page
  • Writer's pictureDameon Nelson

5 Must-Ask Questions When Hiring a House Cleaning Service

When you're considering hiring a house cleaning service, it's crucial to ask the right questions to ensure you get the best possible match for your needs and expectations. From understanding the scope of services offered to ensuring the safety and security of your home, these questions will guide you in making an informed decision. Here's what you need to know before welcoming professional cleaners into your space.

Key Takeaways

  • Determine the full range of services the cleaning company offers to ensure they meet your specific needs.

  • Check if the cleaner is affiliated with a reputable company or works independently, which can affect accountability and service quality.

  • Request and verify references to gauge the cleaner's reliability and the satisfaction of previous clients.

  • Inquire about employee background checks to ensure the safety and security of your home during the cleaning process.

  • Ensure the cleaning service has adequate insurance and offers a satisfaction guarantee to protect yourself against potential damages or unsatisfactory work.

1. Services Offered

When considering a house cleaning service, it's essential to understand the range of services they provide. Not all cleaning services are created equal, and some may offer specialized cleaning that others do not. It's important to match your specific needs with the services offered.

Here's a list of common services you might expect:

  • Standard cleaning (dusting, vacuuming, mopping)

  • Deep cleaning (includes areas like baseboards and appliances)

  • Move-in/move-out cleaning

  • Eco-friendly cleaning options

  • Additional services such as laundry, dishes, or window washing

Lastly, inquire about customization. Some services may allow you to tailor the cleaning to your preferences, whether it's focusing on certain areas or using specific cleaning products. This flexibility can be particularly valuable for those with allergies or sensitivities.

2. Company Affiliation

When considering a house cleaning service, it's essential to understand their company affiliation. This information can provide insight into the business's credibility and the quality of service you can expect. Look for companies that are part of reputable associations or have established partnerships with trusted brands.

  • Are they a member of any professional cleaning organizations?

  • Do they have partnerships with home service platforms?

  • What do their affiliations say about their business practices?

Additionally, consider the range of services they offer in connection to their affiliations. Some companies may provide exclusive deals or enhanced services due to their network. Always verify the specifics to ensure they align with your cleaning needs.

3. Reference Verification

Verifying references is a critical step in ensuring you hire a reputable house cleaning service. Ask for a list of references and take the time to contact them. This will give you insights into the quality of service and reliability of the cleaning company.

  • Inquire about punctuality, thoroughness, and professionalism.

  • Ask if the service met the expectations set during the initial agreement.

  • Determine if there were any issues and how they were resolved.

Remember, a trustworthy service will be happy to provide references and will encourage you to contact them. If a company is hesitant or unable to provide references, consider it a red flag.

4. Employee Background Checks

Ensuring the safety and security of your home starts with knowing who you're letting in. Employee background checks are a critical step in the hiring process for a house cleaning service. These checks help to verify the trustworthiness and reliability of the individuals who will be working in your personal space.

When considering a cleaning service, inquire about their background check policies. It's important to understand what kind of checks are performed and how thorough they are. Here are some questions you might ask:

  • Do you perform criminal background checks on all employees?

  • Are there any additional screenings, such as drug testing or credit checks?

  • How often do you update these checks?

Remember, a reputable cleaning service should have no issue discussing their employee screening process with you. It's a sign of their commitment to customer safety and service quality.

5. Insurance and Guarantee

Ensuring that the house cleaning service you hire is fully insured is crucial for your peace of mind. Ask for proof of insurance, including liability and workers' compensation, to protect yourself from any potential damages or accidents that may occur during the cleaning process. Additionally, inquire about the company's guarantee policy. A reputable service should stand behind their work and offer a satisfaction guarantee.

  • Liability Insurance: Covers damages to your property.

  • Workers' Compensation: Protects workers in case of injury.

  • Satisfaction Guarantee: Ensures quality of service.

Remember, a company that invests in insurance and a solid guarantee is one that values its customers and services. This not only safeguards your home but also demonstrates the company's professionalism and commitment to quality service.


In conclusion, hiring a house cleaning service requires thoughtful consideration to ensure your home is in good hands. From understanding the services offered, checking references, and verifying insurance to discussing rates, cleaning supplies, and contractual details, each question plays a crucial role in making an informed decision. Remember, while certifications for house cleaners aren't mandatory, a reputable service provider will have transparent practices and clear communication. Tipping is discretionary but can be a kind gesture for exceptional service. With the average cost of cleaning services ranging from $100 to $1,000, it's essential to align your expectations with your budget. By asking the right questions, you can find a trustworthy and efficient cleaning service that meets your needs and maintains the comfort and cleanliness of your home.

Frequently Asked Questions

What services do house cleaning services typically offer?

House cleaning services may offer standard cleaning such as vacuuming, dusting, and bathroom and kitchen disinfection. They may also provide deep cleaning, move-in/move-out cleaning, and special services like window washing and polishing hard-to-reach surfaces.

Should I choose an independent cleaner or a company-affiliated cleaner?

Company-affiliated cleaners often come with the backing of a business, including insurance and guarantees. Independent cleaners may offer more flexibility and personalization. Consider your preferences for reliability and accountability when making your choice.

How can I verify the references of a house cleaning service?

Ask the cleaning service for references and contact them to inquire about their experience with the service. Look for reviews and ratings on trusted platforms or ask for recommendations from friends or family.

Do house cleaning services conduct employee background checks?

Many reputable house cleaning services conduct background checks on their employees to ensure safety and reliability. Always ask the service provider about their hiring practices and whether they vet their staff.

What kind of insurance and guarantees should a house cleaning service have?

A house cleaning service should have liability insurance to protect against damages or injuries. Additionally, they may offer satisfaction guarantees to ensure that you are happy with the cleaning outcome.

How do house cleaning services set their rates, and do they bring their own supplies?

Rates can vary based on location, house size, and level of cleaning required. Services may charge by the hour or offer a flat rate for specific tasks. Most services bring their own cleaning supplies and equipment, but this should be confirmed beforehand.

3 views0 comments


Rated 0 out of 5 stars.
No ratings yet

Add a rating

Learn More About Nelson Maid

Experience the unparalleled advantages of booking with Nelson Maid for all your cleaning needs. With a commitment to excellence, we offer a level of service that sets us apart. Our insured and bonded team ensures your peace of mind while our background-checked cleaners deliver quality results you can trust. Enjoy the convenience of transparent pricing and easy online booking, making scheduling effortless. Plus, with the best recurring rates in the industry, maintaining a clean home has never been more affordable. Choose Nelson Maid for a superior cleaning experience that exceeds your expectations.

bottom of page